LEGAL

Privacy Policy

This Privacy Policy explains how RIVO FLEX collects, uses, protects, and handles information related to our website, early access list, and future mobile app experience.

Effective Date: May 23, 2026 Last Updated: May 23, 2026

1. Introduction

RIVO FLEX is an independent package organization tool designed to help delivery drivers, couriers, and route workers scan, sort, organize, and locate packages faster during delivery routes.

RIVO FLEX is not owned by, endorsed by, sponsored by, or officially connected with Amazon or any other delivery platform.

2. Information We May Collect

We may collect information that you voluntarily provide when using our website, joining our early access list, contacting support, or using future RIVO FLEX products.

Information you may provide includes:

Name
Email address
Support messages
App feedback
Device or troubleshooting information you choose to send

3. App-Related Information

When the RIVO FLEX mobile app becomes available, the app may process package organization information entered by the user, such as package digits, vehicle location selections, route organization settings, stop numbers, and app preferences.

RIVO FLEX is designed as a driver productivity tool. Users should not enter sensitive personal information into package notes, route labels, or support forms unless necessary.

4. How We Use Information

We may use collected information to:

Send early access updates
Respond to support requests
Improve RIVO FLEX features and user experience
Provide product announcements
Monitor website and app performance
Improve security and prevent misuse

5. Email Communications

If you join the early access list, we may send you emails about RIVO FLEX launch updates, product news, app availability, pricing, and related announcements.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

6. Third-Party Services

RIVO FLEX may use trusted third-party services for hosting, analytics, email delivery, payment processing, app performance monitoring, and customer support.

These third-party services may process information according to their own privacy policies and security practices.

7. Payments and Subscriptions

If RIVO FLEX offers paid plans, subscriptions, or early access purchases, payment information may be processed by third-party payment providers. RIVO FLEX does not store full credit card numbers on its own servers.

8. Data Security

We take reasonable steps to protect information from unauthorized access, misuse, loss, or disclosure. However, no website, app, or internet-based service can guarantee complete security.

9. Data Retention

We may retain information for as long as necessary to provide services, support users, improve the product, comply with legal obligations, and maintain business records.

10. Children’s Privacy

RIVO FLEX is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

11. Your Choices

You may contact us to request access, correction, or deletion of personal information you have provided, subject to applicable legal and business requirements.

12. App Store and Play Store Use

If RIVO FLEX is distributed through the Apple App Store or Google Play Store, your use of the app may also be subject to Apple’s or Google’s terms, privacy policies, and platform rules.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we may update the effective date or last updated date at the top of this page.

14. Contact Us

For privacy questions, requests, or concerns, contact us at:

RIVO FLEX Support support@rivoflex.com

Note: This Privacy Policy is provided for website, early access, and app launch preparation purposes. Before public app submission, consider having a qualified legal professional review it for your exact business setup, data usage, and location requirements.